At Deer Little Fox, we pride ourselves on our customer service. If there is a problem, we are here to help. From the moment we receive your order, lots of care is taken during the entire creation process to ensure you receive the best possible product. Once completed, our team then carefully inspects and packs your order for posting. All orders are packaged up with extreme care, we have refined our packaging process over the years to keep our products as safe as possible during transit on their way to you.
I’ve noticed an error after I’ve placed my order:
If you have placed an order and now realise you have made an error in regards to your personalisation details, please contact us ASAP on (08) 7001 6853 to make sure we are aware. If the product hasn’t yet been made, we can make the necessary amendments for you. If the product has already been made, unfortunately we cannot offer a refund BUT please don’t panic, we are here to help. We will see what we can do for you and hopefully be able offer an affordable solution.
My order has arrived but it’s incorrect:
If your order arrives and appears to be incorrect, please contact us within 48hours via email at firstname.lastname@example.org – Please send photo’s of the items along with your order number and a description of the items you have received. We will look into this and get back to you as soon as possible.
My order has arrived damaged:
If your order arrives damaged, please let us know within 48hours of receiving the order. You will need to send photo’s of the damaged product/s along with your order number and a description of the damage to email@example.com – We will take a look at the images and based on the damage, make an assessment on what the best course of action will be. Please do not send us back the product without first contacting us and providing the necessary photos and descriptions of the damaged item/s. Please note that if we haven’t been contacted within 48 hours of your order arriving, we won’t be able to facilitate a refund or replacement arrangement.
Once we have reviewed your case, we will make a decision on whether your order can be replaced. In the case that a replacement is possible, you will be required to send us back your original damaged item. It is recommended that you pack the damaged item back up into the original packaging as best as possible to avoid any further damage, then return to us via a tracked postal service. If the item is returned via a non-tracked service and goes missing, we cannot be held liable. The customer is responsible for return shipping costs. Please make sure to hold onto your postal receipt until we have contacted you letting you know your replacement order has been processed.
Returns or Refunds will not be offered based on:
- A change of mind
- Products have been damaged due to customers poor handling
- No longer likes the product
- Spelling error was made during checkout
- No longer requires the item
Every order placed with Deer Little Fox is made to order, as these products are individually personalised and/or customised, we are unable to accept returns or offer refunds based on the above list.
If we deem a case to not meet with our conditions, we reserve the right to refuse a return or refund.
If you find yourself unhappy with your order, please get in touch with us via email at firstname.lastname@example.org or call us on (08) 7001 6853. We will always do our best to help resolve any issues.